PDPA for Frontline Staff

PDPA for Frontline Staff PDPA1


This course is provided by Knowledge Interactive, a joint venture by KnowledgeTree Training Centre and Straits Interactive. Singaporean citizens and permanent residents are eligible for 50% funding by e2i.

The recent highly publicised data breaches as well as the new rules on NRIC have created a need for organisations to go beyond compliance and demonstrate accountability at the operational level. Frontline staff such as security officers, customer service staff and counter staff and hospitality staff will learn how to comply to the PDPA act at their workplace.

Register for the course here!


Participants will 

·  Have a fundamental understanding of the PDPA act

·  Be able to perform their day to day tasks in compliance with the PDPA act

·  Handle complaints, concerns or queries relating to personal data from public

·  Understand the consequences if they happen to go against the act.

Course Syllabus

·  Fundamentals of the PDPA Act

·  The importance for PDPA for frontline officers.

·  Personal data risks when collecting, using, storing, disclosing or sharing personal data

·  Do’s and Don’ts when handling data

·  Case Studies, Enforcement Cases, Scenarios of data breaches and application at frontline workplace


MCQ Quiz

Training Duration

1 Day (8 hours)