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PDPA for Frontline Staff

PDPA for Frontline Staff PDPA1


This course is provided by Knowledge Interactive, a joint venture by KnowledgeTree Training Centre and Straits Interactive.

The recent highly publicised data breaches as well as the new rules on NRIC have created a need for organisations to go beyond compliance and demonstrate accountability at the operational level. Frontline staff such as security officers, customer service staff and counter staff and hospitality staff will learn how to comply to the PDPA act at their workplace.

Course Fees: $240.00

Singapore Citizens and Singapore PRs are eligible to apply for e2i’s training grant, which will reimburse the candidate up to 50% of the course fees paid if approved.

Criteria for the approval of the training grant application are as follows:

  • Only eligible for Singapore Citizens and/or Singapore Permanent Residents
  • 100% attendance and successfully pass the assessment
  • Complete course evaluation survey immediately after the course
  • Complete the course outcome survey conducted via phone or email within a month of course completion
  • Must be currently working in a frontline/customer-facing position

Candidates must meet all criteria above to successfully apply for the grant. Grant reimbursement takes approximately 60 days after course end date.

Register for the course here!


Participants will 

·  Have a fundamental understanding of the PDPA act

·  Be able to perform their day to day tasks in compliance with the PDPA act

·  Handle complaints, concerns or queries relating to personal data from public

·  Understand the consequences if they happen to go against the act.

Course Syllabus

·  Fundamentals of the PDPA Act

·  The importance for PDPA for frontline officers.

·  Personal data risks when collecting, using, storing, disclosing or sharing personal data

·  Do’s and Don’ts when handling data

·  Case Studies, Enforcement Cases, Scenarios of data breaches and application at frontline workplace


MCQ Quiz

Training Duration

1 Day (8 hours)