WSQ 108E Manage Disorderly Conduct and Threatening Behaviour

WSQ 108E Manage Disorderly Conduct and Threatening Behaviour (SE-SO-108E-1)


WSQ 108E Manage Disorderly Conduct and Threatening Behaviour provides learners with the knowledge and skills of dealing with people that show signs of being threatening or a behaviour that is not appropriate.



Benefit

Trainees that have sucessfully completed this module will be able to:

  • Determine areas that are may be susceptible to aggressive or threatening behaviour at their workplace
  • Approach individuals that are aggressive or threatening
  • Handle cases that involves aggressive or threatening individuals such as visitor disputes or conflicts 


Course Syllabus

  • Prepare for Work Activities 
  • Deter threatening behaviour through visible security presence.
  • Deal with disorderly/threatening behaviour.

Asssessment

  • Assessment will be conducted by an independent assessor (examiner) from *POLWEL (*Police Welfare Co-operative)
  • Assessment format : Role Play and Role Questions
  • Assessment duration : 30mins - 1 hour

Training Duration

  • 2 training days + 1
  • Standard Course Timing: 0830hrs to 1730hrs (Monday to Friday)

Entry Requirements

  • No pre-entry qualifications required
  • Trainee must be able to speak and write simple English as the courses are conducted in English